Warranty & Returns

Three-year limited warranty

Three years of protection against material and manufacturing defects, from delivery or pickup.

Be Home Now LLC (BeeHome) provides this limited warranty to the original retail purchaser of a new Air, Armor, 8³ or Survival purchased from BeeHome or an authorized dealer. Coverage starts on actual delivery or pickup. No separate registration is required.

What is covered

Under normal use and maintenance, coverage includes material and manufacturing defects in the Camper body, doors, windows, supplied fixed fittings and factory-installed components. Survival's factory-installed RMH is included. Equipment purchased independently by the customer has its supplier's warranty.

Our remedy for a covered defect

Once a covered defect is confirmed, you may choose a free brand-new replacement of the same model, or return the product for a full refund. A substitute model requires your agreement if the same model is unavailable; you may still choose a refund. BeeHome pays necessary return and replacement freight and arranges necessary unloading or lifting. No restocking fee applies. A refund includes the affected product price, the original order's delivery charge and applicable taxes.

What is not covered

Normal wear and damage caused by misuse, accidents, improper securing, use beyond the product's specified conditions or lack of necessary maintenance are not material or manufacturing defects. Third-party installation or modification does not by itself void the entire Camper's warranty; only damage directly caused by that installation or modification is excluded. Customer-added equipment, its consumables and routine maintenance are outside this warranty service.

Claims and handling

Contact judy@beehomenow.com with your order number or proof of purchase, delivery date, model and photos or video of the issue. If remote information is insufficient, we arrange a necessary inspection; you are not required to pay for an expert report yourself. Within 7 business days after confirming the issue, we provide the replacement or refund arrangements. Replacement delivery timing depends on the model and transport schedule. Refund returns and processing follow the returns policy below.

A valid claim made during the warranty period remains our responsibility if the warranty expires while that claim is being resolved. Replacement coverage continues at least through the original warranty's remaining term; any longer protection required by law is preserved.

Your rights and contact details

This limited warranty gives you specific legal rights. You may also have other rights that vary by state, province or country. It does not exclude implied warranties or other mandatory protections under applicable law.

Warrantor: Be Home Now LLC (BeeHome). After-sales contact: Judy, judy@beehomenow.com. Correspondence address: 1 Teak Lane, Princeton, NJ 08540, United States. This address is for written correspondence; returns use a separately confirmed designated address. A free copy of the warranty terms is also available by written request.

Returns and refunds

Fully refundable deposits · Free new replacement or refund for manufacturing defects · Customer-paid freight for change-of-mind returns

This policy applies to retail orders for standard-specification BeeHome Air, Armor, 8³ and Survival physical Campers. Judy handles all after-sales requests at judy@beehomenow.com.

Refundable deposits and cancellations

Reservation deposits are fully refundable. Cancel before dispatch or customer pickup and we refund the entire deposit you paid, with no processing fee. The deposit is credited toward the final product price. Fully paid orders cancelled before dispatch or pickup also receive a full refund of the amount paid. Orders already dispatched follow the return process below.

Send your order number and cancellation request. We initiate the refund to the original payment method within 7 business days after confirming cancellation. Posting time depends on your payment provider.

Manufacturing defects or damage on delivery

For a material or manufacturing defect, or damage during delivery arranged by us, contact Judy with your order number, a description and photos or video. You are not required to pay for an inspection yourself.

Once the issue is confirmed, you may choose a free brand-new replacement of the same model, or a return for a full refund. If that model is unavailable, we offer a new equivalent or upgraded model with your agreement, or a refund. BeeHome pays necessary return and replacement freight and arranges necessary unloading or lifting. No restocking fee applies. A refund includes the affected product price, the original order's delivery charge and applicable taxes.

Inspect the packaging and product on receipt. Photograph visible transit damage and, where possible, record it on the delivery receipt. Hidden damage discovered later can still be reported for assessment. These inspection recommendations do not limit your legal rights.

Change-of-mind returns

If the product has no quality issue but you change your mind, request a return within 30 days of delivery or pickup. The product must be unused, uninstalled and unmodified, with no new damage and all supplied accessories and documents. Opening the packaging for inspection does not make it ineligible.

Obtain a return authorization number and designated return address before shipping. Hand the product to the carrier within 14 days of approval. For freight shipments, the carrier handoff date determines timeliness; transit time does not make an otherwise timely return ineligible.

You pay return freight, necessary packaging and loading or unloading costs. The original completed delivery charge is not refundable. If you purchased a delivered-price option, its delivery component is itemized in the return quote. Any return costs that we arrange and deduct from your refund are disclosed and agreed with you first. Charges you have paid directly are not deducted again. No additional restocking fee applies to an eligible return.

Return receipt, inspection and refunds

Campers are freight items. Use the original packaging or equivalent protective packaging and a carrier able to safely transport and handle the model. Do not send a return to the original dispatch address or our correspondence address; use the designated return location we provide.

Within 10 business days of receiving an eligible return, we complete inspection and initiate the refund to your original payment method, including applicable refundable taxes. If inspection identifies ineligible condition or new transit damage, we provide photographs and an explanation and discuss the resolution with you. We do not deduct unexplained charges. Refunds and remedies required by applicable law are not limited by this policy.

Three-year limited warranty

All four Camper models have a three-year limited warranty against material and manufacturing defects from delivery or pickup. Covered defects during normal use qualify for a free new replacement or a return and refund under the process above, with necessary transport paid by BeeHome. Read the full warranty and claim process.