Returns and refunds

Fully refundable deposits · Free new replacement or refund for manufacturing defects · Customer-paid freight for change-of-mind returns

This policy applies to retail orders for standard-specification BeeHome Air, Armor, 8³ and Survival physical Campers. Judy handles all after-sales requests at judy@beehomenow.com.

Refundable deposits and cancellations

Reservation deposits are fully refundable. Cancel before dispatch or customer pickup and we refund the entire deposit you paid, with no processing fee. The deposit is credited toward the final product price. Fully paid orders cancelled before dispatch or pickup also receive a full refund of the amount paid. Orders already dispatched follow the return process below.

Send your order number and cancellation request. We initiate the refund to the original payment method within 7 business days after receiving an eligible cancellation request, or sooner if applicable law requires. Posting time depends on your payment provider.

Manufacturing defects or damage on delivery

For a material or manufacturing defect, or damage during delivery arranged by us, contact Judy with your order number, a description and photos or video. You are not required to pay for an inspection yourself.

Once the issue is confirmed, you may choose a free brand-new replacement of the same model, or a return for a full refund. If that model is unavailable, we offer a new equivalent or upgraded model with your agreement, or a refund. BeeHome pays necessary return and replacement freight and arranges necessary unloading or lifting. No restocking fee applies. A refund includes the affected product price, the original order's delivery charge and applicable taxes.

Inspect the packaging and product on receipt. Photograph visible transit damage and, where possible, record it on the delivery receipt. Hidden damage discovered later can still be reported for assessment. These inspection recommendations do not limit your legal rights.

Change-of-mind returns

If the product has no quality issue but you change your mind, request a return within 30 days of delivery or pickup. The product must be unused, uninstalled and unmodified, with no new damage and all supplied accessories and documents. Opening the packaging for inspection does not make it ineligible.

Obtain a return authorization number and designated return address before shipping. Hand the product to the carrier within 14 days of approval. For freight shipments, the carrier handoff date determines timeliness; transit time does not make an otherwise timely return ineligible.

You pay return freight, necessary packaging and loading or unloading costs. The original completed delivery charge is not refundable. If you purchased a delivered-price option, its delivery component is itemized in the return quote. Any return costs that we arrange and deduct from your refund are disclosed and agreed with you first. Charges you have paid directly are not deducted again. No additional restocking fee applies to an eligible return.

Return receipt, inspection and refunds

Campers are freight items. Use the original packaging or equivalent protective packaging and a carrier able to safely transport and handle the model. Do not send a return to the original dispatch address or our correspondence address; use the designated return location we provide.

Within 10 business days of receiving an eligible return, we complete inspection and initiate the refund to your original payment method, including applicable refundable taxes, or sooner if applicable law requires. If inspection identifies ineligible condition or new transit damage, we provide photographs and an explanation and discuss the resolution with you. We do not deduct unexplained charges. Refunds and remedies required by applicable law are not limited by this policy.

Three-year limited warranty

All four Camper models have a three-year limited warranty against material and manufacturing defects from delivery or pickup. Covered defects during normal use qualify for a free new replacement or a return and refund under the process above, with necessary transport paid by BeeHome. Read the full warranty and claim process.

Applying your reservation to the final order

Your reservation is applied as a payment toward the final order showing the full product price, delivery charge and applicable taxes. It is not a price discount. Applying it through a customer account payment balance requires your agreement and does not remove your original-payment refund rights. If the reservation has already been applied and the order is cancelled, we reconcile the final order and payment balance so that the eligible paid amount is refunded without a duplicate balance or deduction. Applicable law governs tax timing.